How to Add Free Live Chat in Your WordPress Website
Do you want to add free live chat in WordPress? This post looks at the steps you need to take to achieve this. Adding live chat will help interact with visitors better and answer their questions in real-time. This feature will help convince customers to do business with you much easier. But how do you add a live chat?
Adding Live Chat to WordPress
There are so many live chat solutions you can use to add free live chat in WordPress. In this post we will be focusing on LiveChat Inc. This is a free WordPress live chat plugin but you will need to pay for a subscription to use the LiveChat service. All the same, this is a very cost-effective solution. The paid solution for LiveChat Inc starts from $16.99 per month. There is a free 30 day trial for you to test the product. This means you can add it to your website for free and test the service.
To get started, you need to visit www.livechatinc.com and create an account. Use the ‘Sign up free’ button. Fill the required information and move forward to the page where you provide the URL of your website. You can choose for it to be both sales and support under the chat purpose. Click on ‘Create Account’ once you are done providing all the required information and you are done.
Customize the Appearance of Your Live Chat Window
You want your LiveChat to grab the attention of users while at the same time blend with the rest of your WordPress website. Make the changes you need to the appearance of the LiveChat by clicking on the Settings link. Don’t forget to select screens for both maximized and minimized versions of the chat window. You can also replace the LiveChat Inc. logo with yours by clicking on the ‘Advanced Window tweaks’ link. It is also possible to add links to your social media page. The CSS can also be customized by clicking on the ‘Customize using own CSS’ link. Save the changes once you are done.
Setting up Live Chat on your website
To set up you need to install and activate the LiveChat plugin. Go to LiveChat>>Settings and connect LiveChat account by clicking the ‘Connect with LiveChat’ button. This opens a popup window where you sign in to your LiveChat account. Give WordPress permission to access your LiveChat account from the admin area. You can choose to ‘Hide Chat on mobile’ so that users only use the live chat on desktop alone. Now you can visit your website to see how the LiveChat looks.
Find Live Chat Agents
Your free live chat in WordPress will not work if you don’t have somebody to respond to chats from customers. You need to hire and train a team to provide support to your customers. You can also outsource the service.