What is VoIP and Do You Need It?
VoIP is short for Voice over IP. This is a term used to referrer to Internet phone services. Unlike the traditional phone services that rely on a landline, the VoIP uses the Internet to make and receive calls. There are many benefits that come with this service. You only need to make sure that you select the best service provider and invest in a good internet connection in your business.
The main benefits that come with VoIP include the following:
- You receive and make calls using your computers, VoIP phone sets and even on your mobile phones
- Share one number with several employees
- Track call duration, hold times, wait times and the overall usage
- Most of the services include call forwarding, caller ID, call waiting, call routing and many other features.
- You can use the same number regardless of your location in the world
- You get a business phone number so you don’t need to share your personal phone number with your clients
- It is cheaper for both local and international calls
Although this service offers great benefits, it also has some challenges. The main drawback is that the voice quality on the VoIP calls changes depending on your Internet connection and the service provider that you are using. Unlike the landlines, you can lose a connection during a call when there is power outage or an internet disruption.
Do you really need VoIP?
The benefits that are linked to VoIP are what make it a worthy investment. With the VoIP phone number, you can use it for as long as you want. Unlike personal phone numbers that you can change, with the VoIP you can retain the same business number for decades.
As a matter of fact, the VoIP can help grow your business without incurring high costs. This is irrespective of whether you run an online store or a franchise. The VoIP makes it easy for clients to call you and discuss any issue. The VoIP based business phone services will help you improve and track your calls, collect customer information, and subsequently build stronger customer relationships.
Choosing a service provider
Choosing a service provider is the most important thing when you are interested in VoIP. Finding the best service can be hard. Some of the things you need to consider when deciding on the service to use include the cost of local and international calls, available features in your preferred VoIP plans, mobile features and apps as well as third party integration.